Improving Home Elevator Safety

Improving Home Elevator Safety

Otis is renewing its efforts to improve home elevator safety in collaboration with the U.S. Consumer Product Safety Commission and Canada Health. These latest proactive measures seek to notify residential elevator customers of the potential hazards posed by an excessive space gap between the car and hoistway doors in certain products. Although Otis has not sold or installed private residence elevators in the U.S. or Canada since 2012, Otis is offering free inspection and installation of space guard(s), if necessary, to address potential risks.

These new measures are the latest in a series of efforts Otis has taken over the past 15 years to educate residential elevator customers about potential hazards and provide no-cost solutions. Prior initiatives implemented by Otis include advocating for code changes and increased code enforcement across the country, providing support for training courses sponsored by the National Association of Elevator Safety Authorities, retrofitting impacted elevators at Otis’ cost, and raising awareness through media

There is nothing more important to Otis than the safety of our employees, customers and the people who rely on our products and services every day.



What products are included in this recall?

This recall to inspect covers Otis private residence elevators purchased before 2012 and CemcoLift private residence elevators purchased from 1999 to 2012. These elevators are used in consumers’ homes.

How can I tell if my elevator is included in this recall?

Call Otis toll-free at 800-233-6847 from 8 a.m. to 5 p.m. ET Monday through Friday for more information.      

What is the process for arranging an inspection of an impacted unit?

To arrange an inspection call Otis toll-free at (800) 233-6847 from 8 a.m. to 5 p.m. ET Monday through Friday.

What is the cost of inspection and repair if needed?

Otis will schedule a free inspection upon proper authentication showing that the private residence elevator is an Otis elevator installed before 2012 or a CemcoLift unit installed between 1999 and 2012. Where appropriate, Otis will offer to install a free space guard to mitigate the excessive space hazard. 

Should any precautions be taken prior to inspection?

Consumers should disable or block children’s access to any subject elevator until the elevator is inspected and fitted with a space guard, if necessary. Contact Otis to schedule a free inspection and the installation of space guard(s), if necessary.

CPSC Press Release >>

Health Canada Recall Notice >>